Shipping Policy

Shipments

Heard cooking!

Once the shipping confirmation has been sent to the user's email, the products will be delivered to the address indicated by the user when placing the order within approximately 2 to 5 business days, counting from the day of purchase. We work intensively so that you receive your Harmonic Oil products as soon as possible and in the best condition. In the event that you have any questions about the status of your order, we give you the option of contacting us at the following email hola@aceitearmonico.com

Changes and cancellations

Keep that in mind!

Unfortunately, in general, it is not possible to make changes to an order that has already been confirmed. However, from Armonic Oil we will try to satisfy your requests as much as possible, so do not hesitate to write to us at hola@aceitearmonico.com

Due to the very short delivery periods that we have set, if the package has already been processed or shipped, we will not be able to cancel it.

returns

Returns of our products are not accepted. However, it may happen that during transport there is an incident and the package does not arrive in perfect condition. In the event that, once the order has been received, you realize that any product is deteriorated, damaged or broken, is different from what was requested or arrives partially, please contact us as soon as possible at through an email to hola@aceitearmonico.com

In these cases, first and foremost...sorry! Remember that it is important that you keep both the box and the products and take photos of them to assess possible damage. Secondly, rest assured!, Armonic Oil has your satisfaction as a priority and each incident will be handled individually to give you a solution as soon as possible.

Presale

All customers who make their purchase in "Pre-sale" will receive their products in order of purchase. Therefore, the sooner you make the purchase, the sooner you will receive the product. In the event that Harmonic Oil runs out, a full refund of the amount paid will be made to those who have not been able to receive it.

The estimated delivery time for products identified as "Pre-sale" is approximately one month from the date of purchase. Given that this period depends mainly on the optimal moment of maturation of the olive, we are not responsible for the delivery period being different.

You can cancel the order and you will receive a full refund, within the terms established in our policy, until the moment in which the order is prepared.

The products offered as "Pre-sale" are not in stock at the time of purchase. Therefore, the order will be sent once Armonic Oil is ready to be tasted.